Shipping info

When you purchase the Melasta product, we will ship it within 1-2 days when the stock is sufficient. It is expected to arrive in 3-7 days. The specific delivery time will be detailed to the customer in the mail. If the specified period is exceeded, Melasta will refund the customer a fixed percentage based on the time exceeded.

Delivery address(Shipment based on existing items in the warehouse)

Spain   :  OUTIN Global Service SLU
                  20 Orkaho Street, Nave 9 28320 - Pinto (Madrid), Spain
                   622 678 887

Russia  :     M.O.

                   Solnechnogorsk District Village Horugvino Logopark Warehouse North 1

                    Andrea, Pasha

                   +8 (905) 595-39-80

                   +7 (925) 233-15-23

China    :     203, Building 2, L Building

                      CITIC Bao Qingxi Electronic Information Industry Park

                      182 Kwai Tsing Road

                       Qinghuang Industrial Zone

                       Qingxi Town, Dongguan City

                       Guangdong  China 

Hong Kong  : Flat 2509 25/F
                         Ho King Commercial Centre
                         2-16 FA Yuen Street
                         Mong Kok,KL

United Kingdom:FLAT 93, ADDY HOUSE

                             ROTHERHITHE NEW ROAD

Scope of Guarantee

All products on are guaranteed to be delivered within 45 days (3-7 days for deliveries to Russia,3-7 days for deliveries to Spain. ). If you buy any product through the site, you are protected if you don't receive your order on time. Melasta will refund the customer a fixed percentage based on the time exceeded.

Full refunds are not available under the following circumstances:

1. Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
2. Your order did not arrive due to exceptional circumstances outside the seller’s control (i.e. not cleared by customs, delayed by a natural disaster)
3. Other exceptional circumstances outside the control of
4. Unauthorized charges made to your bank account (e.g. if you bypassed and made a payment directly to the seller)


Conditions for Submitting Refund Requests

1. You didn't receive your order within the guaranteed delivery time.
2. You can submit refund requests up to 15 days after your order has been completed. You can do this by opening a dispute in the order detail page. Please note that you can only open one dispute per order.