Return & Refund
If you need to return, please contact us first. Service01@melasta.net
but need to pay attention：
1. Please check the tracking information on tracking website.
2. Please contact us by message,e-mail.
3. Check the package and Item,carefully.
4. Please Note:Man made defects are not guaranteed,such damage after using,water damage and so on.
5.If you do not receive our goods in the end, we will refund the full amount.
6.After receiving the goods, the goods have no quality problems and can be refunded free of charge within 30 days, but the shipping cost is required.
7.After receiving the goods, the goods have any quality problems, Free return within 45 days.
8.After receiving the goods, the goods have any quality problems, we can also send you a new one, the old one can be retained.
9.If the product is used for a period of time, we can guarantee it for free for one year.
10.After one year of use, we can still guarantee the warranty, but the buyer needs to pay the freight.
11.If you have any questions about the product, you can communicate with us. You can send us an email. Service01@melasta.net
Upon receiving your order, we ask that a thorough inspection be made. This is to ensure that all items ordered are received, and that no items are missing or incorrect. Please inspect all items for any signs of damage or defect.
If any items are missing, damaged, or incorrect - follow the instructions below and send notice as soon as possible. Please note that International buyers will pay for shipping costs, both ways.
- Send notice of any error within 7 Business days of the delivery date.
We reserve the right to refuse any return for which notice was not given within this period.
- Handle by contacting us.Follow our prompts to return
- Return the item(s) within 14 days of confirm.
- All refunds will be applied AFTER the returned items have been received to our warehouse.
- All exchanged items will be shipped AFTER the defective units have been received and tested by our QC department.
EXCHANGES FOR REPLACEMENT
If an item ordered is determined to be defective, please follow the instructions below. Returned items will be tested by our QC department to identify any defects. If an item is determined to be in working condition, the RMA may be denied, and the original product may be returned to sender. Please note that shipping labels are only provided for defective units that are reported within 7 days of arrival. Exchanges may be made for the same product only.
- Send notice of the defective product within 90 days of the original purchase date.
We reserve the right to refuse any return where notice is given outside of this period.
- Upon its arrival, the defective product will be tested by our QC department to determine any defects.
- If the item is determined to be defective, a replacement unit will be sent out.
GENERAL WARRANTY INFORMATION
A return may be denied if the warranty has been voided in any of the following ways:
- Physical damage has been inflicted on the product.
- Any permanent or prevalent marks or scuffs are present.
- Damage from improper storage, abuse, or user error.
- Any alterations or modifications to the product.
- Remove of identification labels such as, but not limited to, the original label, patent, serial number, or trade dress.
- Usage of product contrary to its stated instructions.
LOST IN TRANSIT CASES
If in the event that an order has been deemed delivered by the courier, but has not been received by the customer, we ask that the following instructions be followed.
- Send notice of the missing item within 3 days of missed delivery date.
- Buyer may be asked to give up to 7 days for a grace period, to allow for any inaccuracies in the courier services tracking updates.
- In the meantime, buyers are asked to contact neighbors, housemates, landlords, or front desks to ensure that the package has not been intercepted by an acquaintance.
- After the specified waiting period has passed, a claim may be filed with the courier service to initiate an investigation.
- Any resulting reshipment will be determined only after all these steps have been taken, and any extra shipping and handling fees may be the responsibility of the customer.
RETURNS FOR RC UNITS (Helicopters, Quadcopters, Boats, etc)
All RC units have a 1 year warranty that begins from the date of package delivery. Any malfunction reported outside this period of time will not be eligible for a return or exchange and an RMA will be denied. Any refund of an RC unit is contingent on the unit being in its original, unopened package. Any physical damage, crash, hard landing, or visible wear will void the warranty and leave the unit ineligible for return or exchange.
Any return for refund is subject to a restocking fee of 15% and all shipping or insurance fees are forfeit. Restocking fees can be implemented if original packaging is lost, any welding or soldering has occurred, there are missing pieces or accessories, or any item is missing a UPC code. A higher restocking fee may be applied depending on the condition of the returned items.
All Products sold by Melasta.net are in new, unused condition, except where otherwise noted. All items delivered via Melasta.net are warranted to the warranty policies in place. Third party owners are subject to voided warranties or denied returns. All products are only guaranteed to be as effective as stated in description, and are subjective to variable environmental factors. Customers are responsible for ensuring that the correct product is purchased for their intended purpose. Melasta.net is not responsible for any damage caused by improper handling or misuse of any product.
TERMS OF SALE
Melasta.net, its parent company, or any subsidiary, will not be held liable for any special, consequential, incidental, or any other damage to the product or resulting of the product. This includes, but is not limited to, damage, loss of profits, loss of effectiveness, loss of use, or ANY consequence regarding third party buyers.
All purchases from Melasta.net require an agreement to all terms listed here and include all conditions and return policies.